Archive for March, 2010
Sales – Speaking the language of your customer
When you’re selling something if you don’t speak fluent ‘customer’ you’ll never succeed.
Ethical Business
Ethics and modern marketing Customers are beginning to add in a new ‘need’ when they are considering a product or service from a company. Ethics. Corporate Social Responsibility is no longer the domain of big business and the good news is that ethics within a small business is more transparent and easier to believe. Your [...]
Sales – Are you offering what customers want?
The market is an ever changing environment and if you’ve not changed your business practices in line with this one important factor, then the marketplace could be moving away from you.
Sales – Asking for the Business
Many sales opportunities are lost simply because the business is never ‘asked for’. Find out how to ask for business and increase your sales.
Quality Management Standards – An Improvement to 9001
How the latest version of this popular standard has made vast improvements.
Quality Management Standards – International Quality
An introduction to International quality management standards and how similar they are to British standards.
Quality Management Standards – A Short History
A quick introduction and history of quality standards.
Health and Safety – What are my responsibilities? (part 2)
Employees’ health and safety responsibilities








